General questions

What makes your lumbar cushion different from others ?

Our cushion is designed with high-quality, ergonomic materials to provide optimal support and comfort for your lower back. It's recommended by professionals and tailored to fit a variety of seating environments, ensuring you get the relief you need.

Can this cushion help with chronic back pain ?

Absolutely! While it doesn't replace medical treatments, our cushion offers excellent lumbar support to alleviate daily discomfort and promote better posture, which can reduce chronic pain over time.

Is the cushion suitable for all body types ?

Yes, our design accommodates a wide range of body shapes and sizes. It’s adjustable and made with memory foam to adapt to your unique needs for maximum comfort.

Can I use this cushion in different settings ?

Definitely! Whether at the office, in your car, or at home, our cushion is versatile enough to provide support wherever you need it.

Orders & Delivery

How long does shipping take ?

For customers in the UK, delivery typically takes 7–12 business days. You’ll receive tracking details as soon as your order is shipped.

Do you offer international shipping ?

Currently, we focus on shipping within the UK. However, we’re expanding soon! Stay tuned for updates on international availability.

How much does delivery cost ?

We offer a free delivery to all the countries in the UK

Can I change my delivery address after placing an order ?

Yes, if your order hasn’t been shipped yet. Contact our support team immediately, and we’ll update your details.

How can I track my order ?

Once your order is shipped, you’ll receive a tracking link via email. This allows you to monitor your delivery status in real-time.

My item arrived damaged. What should I do ?

We’re sorry for the inconvenience! Contact our support team with a photo of the damaged item, and we’ll arrange a replacement as quickly as possible.

What should I do if my order is delayed ?

If your order hasn’t arrived within the expected timeframe, please reach out to us. We’ll investigate and keep you updated until it’s resolved.

Do you provide refunds or exchanges ?

Yes, we have a 30-day satisfaction guarantee. If you’re not happy with your purchase, you can return it for a refund or exchange. Simply ensure the item is in its original condition.

Customer Service & Privacy

How do I contact customer support ?

You can reach our support team via email or through our website’s contact form. We’re here to assist you with any questions or concerns.

Is my personal information secure on your site ?

Absolutely. We use advanced encryption technology to protect your personal and payment information. Your privacy is our priority.

What if I have a complaint ?

We value your feedback and strive for 100% satisfaction. If you have any issues, please contact us, and we’ll do everything possible to make it right.

How quickly can I expect a response from customer support?

We aim to respond within 24 hours on business days. Your concerns are important to us, and we’re dedicated to resolving them quickly.

Still have questions ?

Feel free to contact us via the form. Please allow up to 24 hours for a response, and kindly refer to our business hours for prompt assistance.